5.1 Cancellation by you:
We have two different cancellation & refund policies that make us the most flexible operator in the industry.
5.1.1 If you decide to cancel your holiday you must notify us as soon as possible. Any notification by telephone must also be confirmed in writing or by e-mail within 24 hours and is effective from the day we are notified, provided that written confirmation is received by us within 24 hours of the original notification.
Rescheduling: With this mostly preferred method by most of our clients we give you the opportunity to move the full payments of your booking to the future without additional funds. This is valid for 24 months (or more depending on the reason for postponement) since the cancellation/postponement).
Refunds resulting from, and/or happening during unforeseen circumstances beyond our control mentioned under section LIABILITY 7.4, may take prolonged processing time than expected.
On the occasion that a client uses our recommended accommodations (we have a plethora of properties to choose from), the properties that have flexible cancellation policies;-
Cancelling up to 60 days prior to the start of your itinerary, a total amount of the reservation minus a 7% consultation fee & bank charges will be refunded.
Cancellation within 59-30 days prior to the start of your itinerary, 50% of the total amount minus 7% consultation fee & bank charges bank charges will be refunded
Cancellation within 29 – 0 days or no show, 100% of your deposit will be charged
Above terms are dictated by the accommodations. However, some accommodations have more strict cancellation terms. In case a client chooses to use these accommodations, Earthlife Expeditions will advise accordingly.
5.1.3 No refund will be given for gorilla permits, independent of the cancellation date.
5.1.4 Refunds will not be given for unused services, the late arrival or the absence of clients.
5.1.5 We accept no liability for any loss or damage arising from cancellations.
5.2 Cancellation by Earthlife Expeditions:
5.2.1 We reserve the right to cancel your holiday and charge cancellation fees (as defined above)
should you fail to pay the balance when due.
5.2.2 Earthlife Expeditions reserves the right to cancel your tour up to 60 days before start date.
After this we will not cancel your tour unless it is for a reason outside our control. In such circumstances we will offer you the choice of an alternative holiday if available, or full refund. If we have to cancel your holiday we will offer you:
a) Arrangements of a similar nature, standard and price, if available.
b) Arrangements of a lower standard, whereby the difference in price will be refunded.
c) More expensive arrangements, whereby the difference in price will be paid by you.
d) A full refund.
5.2.3 Earthlife Expeditions accepts no liability for any loss or damage arising from cancellations.
