RESERVATION AND PAYMENT
After confirming the trip, you will receive an invoice from Seko Tours Adventures. At receiving our invoice, you will have to pay a non-refundable deposit of 25% for camping safaris, trekking tours and Kilimanjaro or other climbs. The non-refundable deposit for lodge safaris or hotel reservations is 50%. In case you booked only an accommodation with Seko Tours Adventures you will need to pay the full price upon confirmation. All deposits need to be paid within 14 days of receiving our invoice to our bank account. We will consider only the actual amount transferred to our bank account as paid, all additional money transfer costs need to be paid by the client.
The remainder of the price needs to be paid minimum 8 weeks (2 months), before the beginning of your tour. The client needs to make the payment in time, otherwise we reserve the right to cancel your bookings.
Payments in currencies other than USD
Since all of our services are to be paid in USD to our suppliers, Seko Tours Adventures is subject to exchange rate fluctuations. It may happen that, at the time of payment, the exchange rate has changed from the time of confirmation. In this case, Seko Tours Adventures reserves the right to pass on the exchange rate difference to its clients.
BOOKING CONDITIONS
Bookings should be made as early as possible to guarantee the desired tour, itinerary and departure day. Booking and reservation can be done by e-mail, by telephone or by using the booking form on our web page. Bookings made by telephone will be reserved for 5 working days with no obligation. With telephone reservations, you will still need to confirm your booking with sending us the completed booking form by e-mail or post with the proper deposit within 5 days, or otherwise your telephone reservation will not be accepted. Your booking is fully confirmed when we receive 25% of the non- refundable deposit on our bank account. Booking and our confirmation are considered as a binding contract between you and Seko Tours Adventures.
The client must be over 18. In case the client making a booking with Seko Tours Adventures, is doing the booking for a group of passengers and not only for him/herself, the client warrants that he/she has all authority to singing a contract on behalf of all other persons mentioned in the booking form.
It is the client’s responsibility to inform other passengers, for whom they are signing or sending the booking form, about all the bookings and about our terms and conditions. All clients must read the terms and conditions on our web page. By making the first payment, the client confirms that he/she and all other passengers mentioned on the booking form have read, understood and agree to all of the terms and conditions of the tour. All of the passengers mentioned on the booking form agree to our payment conditions (payment of the deposit or any other partial payment or provisions for reservation, cancellation fees, etc.), whether they have directly signed the contract or not.
Before booking please make sure you have the correct names of all the passengers traveling with you. For tours and safaris, you will also need to give us the information about each client’s nationality and date of birth. It is your responsibility to make sure that you have the correct names, nationality and dates of birth for each client who is traveling with you. Any costs that come with wrongly written names, are to be paid on your own behalf.
Confirmed tours and itineraries cannot be transferred to any other date. You must check what is included in the price and inform us before booking if you do not agree or if something is not clear. Later complaints after booking, will not be considered.
LATE BOOKING
For last minute reservations and bookings, less than 2 weeks before arrival, you will have to pay the remaining balance in cash (USD) at arrival and before your tour starts. Lodges and hotels are excluded from this rule, where full payment is necessary for a reservation. With late bookings, the price of the itinerary might adjust, in case that at the time deposit is received accommodation at one or more hotels, huts or lodges might be fully booked. If that happens we will try to find proper accommodation in the same category. In that case the client needs to pay the difference.
ITINERARY CHANGES AND FEES
If you wish to change your itinerary after it has been confirmed and up to 60 days prior to departure and the changes affect such things as departure date, destination, an/or name, a $100 per person administrative fee has to be paid, in addition to any other fees such as cancellation penalties, airline fees, hotels or local operators. Any changes to your itinerary made less than 60 days before your departure are subject to cancellation fees. If you want to modify your itinerary after departure of the tour (i.e. change accommodation, tour duration, etc.), we do not accept any liability for additional expenses or higher prices and no refunds will be made.
