Fast replies win bookings, and they improve how your listing ranks. Aim to reply within 24 hours.
Where requests arrive
Every request from a traveller appears in your dashboard Enquiries (called Reservations for stays and restaurants). A number on the sidebar shows how many are waiting. You also get an email, to the people you chose in Contacts.
Reply
Open the enquiry and write your answer. The traveller gets it by email and it is saved on the enquiry. A suggested reply can save you time.
Keep the status right
- Pending reply: new, waiting for you.
- Awaiting confirmation: you replied and wait for the traveller.
- Confirmed: the booking is agreed.
- Cancelled: it will not go ahead.