Help centre
How can we help?
Browse by topic
- Getting startedSign up, get approved and go live.
- Your businessYour profile, contacts and listings.
- ToursCreate, publish and manage your tours.
- Enquiries and reviewsReply to travellers and see how you are doing.
- SupportHow to reach our team.
Popular answers
- How to contact supportWrite to our team from your dashboard. We reply within 24 to 48 hours.
- Understand your analyticsSee how travellers find your tours, how many write to you and what would bring more.
- Reply to a traveller reviewThank happy travellers and answer concerns in public, politely.
- Reply to an enquiry or reservationAnswer travellers quickly, keep the status up to date and see who is waiting.
- When the team sends a tour backHow to read our notes, fix each point and send the tour for review again.
- Take a tour offline or bring it backHide a tour from travellers without losing it, and put it back whenever you like.
- What goes live straight away and what needs reviewChanges to prices and dates are live at once. Other changes to a live tour go live once our team approves them.
- Create and publish your first tourStart a draft, fill in the details and send it for review. Most tours are checked within 48 to 72 hours.
- Claim a listing that is already on TTOIf your business is already on the site, claim it to manage it yourself.
- Manage more than one businessAdd a second listing to your account and switch between businesses from the menu.
- Add contacts and choose who receives enquiriesAdd the people behind your business, and decide who gets the email when a traveller writes.
- Complete your business profileWhat a complete profile contains, and why complete listings rank higher and get more enquiries.
- Your first-week checklistThe steps on the Get started card, and why each one helps travellers choose you.
- What happens after you sign upOur team reviews every listing, usually within 48 to 72 hours. Here is what you will see and get by email.
- Documents and photos you need to sign upThe photos, licences and text each kind of business needs before it can be sent for review.
- How to list your business on TTOSign up in five short steps: your account, your business, details, photos and documents, then review.